Our customer portal has been designed to allow you to continue with your car buying journey from wherever you are.
Check out our 2 minute explainer video to find out how it works.
For troubleshooting, please view our Customer Portal FAQ’s below.
If you have received a text messsage informing you that your application has been approved, or your dealer has let you know that it has been approved, you should also receive an email inviting you to log into your Customer Portal.
The most common cause of emails failing to deliver is due to spam filtering. Many email services providers have increasingly sophisticated spam filtering capabilities, particularly when the email references personal finances. Please first check your spam or junk folder to ensure that the email is not quarantined (the sender name should be Finance Ireland and the sender address is ([email protected]).
If you have checked your spam or junk filter and can not find any record of the email, please contact your dealer to confirm that the email address they have on file is correct. If it is not correct, your dealer will be able to update it and reissue the email. If it is correct and you have not received it, you may need to provide the documents manually to your dealer.
If you have received your approval email and attempted to log into the Customer Portal but cannot get any further, please firstly check the SMS spam folder on your mobile phone. Many new mobile devices have text message spam filter functionality as standard, this could be preventing the text message from reaching your normal mail box. Please note the sender name will display as FI Motor.
If you have checked your spam folder and the verification code is not there, please ensure that you have adeqaute network coverage to receive a text message.
If you are confident that you have adequate network coverage, please contact your car dealer as it is possible that the number submitted in your initial application was incorrect or invalid, if that is the case, your dealer should be able to amend this for you and resend the Customer Portal invite. If the dealer confirms the number is correct, you may need to provide the documents manually to your dealer.
Once your documents have been succesfully verified by our new business team, your dealer will be informed. The dealer will then need to submit an invoice to our new business team to let us know the finalised financials which will then allow us to trigger the agreement documents and send them to your customer portal for signing.